Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to Allora Goods
We’re here to help make your shopping experience smooth and enjoyable. Below are the most common questions we receive. If you need further help, don’t hesitate to contact us — we’re always happy to assist.
1. Where is Allora Goods located?
Allora Goods is proudly based in Australia.
📍 Address: 1101 Hay Street, Suite #1061, West Perth, WA 6005, Australia
📞 Phone: +61 7 3059 9927
📧 Email: info@allora-goods.com
2. How long does shipping take?
We ship Australia-wide. Here are our delivery timeframes:
Processing time: 1–2 business days
Standard delivery time: 6–10 business days
You’ll receive a tracking number once your order is shipped.
Note: These are estimated timeframes. Remote areas may experience slightly longer delivery times.
3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders across Australia — no minimum purchase required.
4. How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link. You can also track your order directly via our Track Order page.
5. Can I change or cancel my order?
Yes — if you contact us within 12 hours of placing your order, we can assist with changes or cancellations. After that window, your order may already be processed and shipped.
To make a change, email us immediately at info@allora-goods.com with your order number and request.
6. What is your return policy?
We accept returns within 30 days of delivery, as long as:
The item is unused, unworn, and in its original packaging
Tags and labels are still attached
To initiate a return, contact us at info@allora-goods.com. For full details, refer to our Return Policy.
7. Do you offer refunds?
Yes. Once your returned item is received and inspected, your refund will be processed to your original payment method within 5–7 business days. Timing may vary depending on your bank or payment provider.
8. What if my item is faulty or damaged?
If your item arrives defective or damaged, please contact us as soon as possible with photos of the issue. We’ll send a replacement or issue a full refund, whichever you prefer.
9. Do you offer product exchanges?
We do not currently offer direct exchanges. If you'd like a different item or size, we recommend returning your item for a refund and placing a new order.
10. Do you ship internationally?
Currently, we only ship within Australia. We may expand internationally in the future — stay tuned!
11. Is there a physical store I can visit?
No — Allora Goods is an online-only store, allowing us to offer better prices and a broader selection of products with convenient nationwide delivery.
12. Do your products come with a warranty?
Yes. All items come with a 30-day limited warranty against defects in materials or workmanship. For any issues, simply reach out to our support team.
13. How do I contact customer support?
You can reach us anytime via:
Email: info@allora-goods.com
Phone: +61 7 3059 9927
Or through the Contact Us page on our website
We typically respond within 1–2 business days.
Thank you for choosing Allora Goods. We’re committed to making your shopping experience easy, enjoyable, and secure.